Returns: 

Kevin Burns Golf does not offer returns on products purchased. All sales are final on putters, ball markers, divot tools, accessories, apparel, head covers and gift cards.

Custom Putter Policy: 

Due to the limited edition, custom, and one of a kind nature of our putters please make note of the following rules. All putters purchased from Kevin Burns Golf are final sale and may not be returned or canceled once the order is placed.

Kevin Burns Golf is proud to offer a life-time warranty on all custom putters purchased that have a manufacture defect. To file a warranty claim please email info@kbgolf.com. You must provide us with 1. Proof of purchase, 2. Photo evidence of your manufacture defect, 3. A brief description of the defect 4. Receive a return authorization number (RA#). All warranty claims must receive a Return Authorization Number (RA#) prior to returning the product. Any returned product received by Kevin Burns Golf without an approved RA# may not be processed. 

Once our team receives your claim we then will inspect it further and deem if it is a manufacture defect. Please allow us 24 hours to notify you of the approval or rejection of your claim. If you are approved we will provide you with a RA# and specific instructions on where to ship your item. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Warranty: 

In the rare case your product purchased from Kevin Burns Golf suffers a manufacture defect within 30 days of purchase you may be eligible for an exchange or given a product of the same value if your original item is sold out.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It also must be in the original packaging. Any item that is not in its original condition, packaging, damaged or missing parts will not be accepted.

To file a warranty claim please email info@kbgolf.com. You must provide us with 1. Proof of purchase, 2. Photo evidence of your manufacture defect, 3. A brief description of the defect 4. Receive a return authorization number (RA#). All warranty claims must receive a Return Authorization Number (RA#) prior to returning the product. Any returned product received by Kevin Burns Golf without an approved RA# may not be processed. 

Once our team receives your claim we will inspect it further and deem if it is a manufacture defect. Please allow us 24 hours to notify you of the approval or rejection of your claim. If you are approved we will provide you with a RA# and specific instructions on where to ship your item. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You will then be given a new item, fixed item or an item of the same value if your product is no longer in stock.

Shipping: 

To return your product, please email us at info@kbgolf.com we will give you specific instructions on where to ship your item. 

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.